Last updated: August 14, 2025
Rubapew designs and builds solid-wood furniture and stands behind every piece. If something isn’t right, this Return & Refund Policy explains how Rubapew will fix the problem. These terms apply to orders shipped to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Policy Overview
You can request a return within 30 days of delivery.
If the issue is Rubapew’s fault—such as carrier damage, manufacturing defect, or wrong item—Rubapew pays for return shipping and will email a prepaid label.
For change-of-mind returns (for example size, color, or style choice), the customer pays return shipping.
Refunds are issued within 7 business days after the item arrives back and passes inspection. For eligible international returns in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal, no re-import fees apply.
General Conditions for Returns
Product condition: Item must be new, unused, unassembled, and unmodified. Any sign of use—scratches, dents, stains, odors, pet hair, extra/drilled holes, touch-ups, or refinishing—makes the item ineligible.
Original packaging: Keep all packaging including foam inserts, corner guards, hardware packs, tools, manuals, and accessories. If something is missing, you must repack with equal protection so the item is safe in transit.
Proof of purchase: Provide a valid order number or invoice.
Assembly status: Items that are fully assembled, installed, glued, or have bases attached or leveled are not eligible unless Rubapew confirms a defect or transit damage.
Materials and use: Rubapew furniture is intended for indoor home or studio use.
Applicability: These rules apply in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Safety note for large items: Some returns may require pallet pickup or a liftgate. Rubapew will confirm instructions if needed. Do not tape parts to finished wood. Always protect parts with foam or thick padding.
Returns Covered by Rubapew
Rubapew will make it right if a piece arrives damaged, has a genuine defect, or does not match the model, size, or finish ordered.
Transit examples: crushed corners, cracked top, chipped finish.
Manufacturing examples: parts do not align, top does not sit flat, unstable base, hardware will not seat.
When Rubapew is responsible:
Return shipping is free. Pickup is arranged where available in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
You may choose a replacement (subject to stock and lead time) or a full refund.
If you paid shipping at checkout, that fee is also refunded.
These remedies apply in all covered destinations: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Returns at Customer Request
If the piece does not suit your space or finish, you may request a return within 30 days, as long as it is unused, unassembled, and in the original packaging.
Customer pays return freight and it is not refundable.
After inspection confirms condition and completeness, Rubapew refunds the product price.
Any original outbound shipping you paid is not refunded for change-of-mind returns in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Items That Cannot Be Returned
Gift cards (digital or physical)
Final-sale or clearance items
Any item that is used, assembled, installed, modified, or refinished
Custom or made-to-order furniture—including non-standard sizes, special edges, custom stains/finishes, inlays/carvings, or non-standard base specs—unless the item arrives damaged or defective in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, or Portugal.
How to Start a Return
Contact Rubapew within 30 days of delivery. Email [email protected] or use the Contact Us form. Include your order number and a short description of the issue or reason for return.
For damage or defect claims, contact us within 72 hours of delivery and attach clear photos or a short video showing the outside of the box, inner packing, and the affected areas.
Rubapew will reply within 1–2 business days with next steps. If the issue is covered by Rubapew, the reply will include a prepaid label and packing instructions.
Return address: Rubapew Returns Department, 334 Auto Park Dr, Middletown, DE 19709.
Packing checklist for a safe return:
Place tops and bases so they cannot move inside the box.
Use the original foam and corner guards when possible.
Bag all hardware and tools and tape the bag inside so it cannot shift.
If the original carton is missing, use a new heavy-duty box or pallet crate with thick padding on every side.
Seal all edges with strong packing tape.
Refund Timing and Method
After the return arrives and passes inspection, Rubapew processes the refund within 7 business days to the original payment method (USD; major cards and PayPal).
If you prefer store credit, tell us when you start the return.
Your bank or card issuer may need up to 7 more business days to post funds in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Inspection checklist used by Rubapew:
Correct model, size, and finish
All parts and hardware are present
No signs of use or modification
Adequate protective packing so no new damage occurs in return transit
If parts are missing or packing is insufficient and the item is damaged on the way back, Rubapew may reduce the refund to cover repairs or replacement.
Restocking Fees
None. If the return meets this policy and passes inspection, Rubapew returns the full refundable amount.
Refused Deliveries and Undeliverable Packages
If a shipment is refused without contacting us first and there is no carrier-confirmed damage, we may treat it as a change-of-mind return. Actual return freight, carrier storage fees, and address correction or re-route fees may be deducted from the refund.
If a package is marked undeliverable because of an incorrect address or missed appointments, we will help reship (extra freight may apply) or we will process a return using the rules above in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Order Processing and Shipping Times
Most orders are prepared for shipment within 1–2 business days Monday to Friday, excluding United States public holidays. Typical carrier transit after dispatch:
United States and Canada: 6–8 business days
Europe and United Kingdom (United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal): 7–9 business days
Australia: 9–10 business days
Orders confirmed before 2:00 PM ET usually begin processing the same business day; later orders start the next business day. For carriers, tracking, and delivery options in the United States, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Canada, and Australia, please read the Shipping Policy.
Questions or support
Address: 334 Auto Park Dr, Middletown, DE 19709
Phone: +1 (302) 242-2471
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM EST
