Shipping Policy

Last updated: August 14, 2025

At Rubapew, shipping is straightforward and dependable. Many of our pieces are handcrafted from solid wood, so every parcel is built for protection—thick outer boards, dense foam, and reinforced corners. Larger items are strapped, labeled “This Side Up,” and stabilized to prevent shifting. Once packed, your order goes to vetted parcel carriers or furniture freight partners. From checkout to delivery, you’ll see a clear price, a practical timeline, and careful handling end-to-end.

Where we ship

Rubapew ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

We do not deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories (for example: Puerto Rico, Guam, the U.S. Virgin Islands, and selected outlying island regions in the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada). A full street address (home or business) is required so solid-wood items can be handled safely. If your address is outside the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, or Portugal—or if there are access limits (gated roads, narrow lanes) or difficult stairs/elevators—please contact us before ordering so we can confirm service options and any additional arrangements.

Carriers and service levels

Depending on destination, size/weight, and current network capacity, Rubapew uses UPS and FedEx in the United States and Canada, USPS for select small parcels within the United States, and DHL Express for international routes to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada. Large or heavy furniture (such as solid-wood dining tables) may ship by LTL freight with a liftgate for curbside delivery (driveway/curb only—no indoor placement). Freight providers typically call or text to schedule a delivery window. Shipments may be palletized and shrink-wrapped for stability. Some higher-value deliveries to the United States, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada may require an adult signature; if required, this will appear in your tracking email.

“Processing time” covers our final quality checks, protective packing, and labeling before carrier pickup. “Shipping time” is the carrier’s transit window after pickup. Business days = Monday–Friday, excluding U.S. federal holidays. International routes to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada may need extra time for customs and security screening. Severe weather, local holidays, labor strikes, or carrier backlogs can add 1–3 business days. Address changes after dispatch may incur a re-route fee and can delay delivery.

Shipping time & costs (by region)

Solid-wood furniture is substantial in size and weight. Carriers often price by dimensional weight, and larger tables commonly move via LTL freight with liftgate service and cargo insurance. Multi-item orders may ship in more than one box to reduce handling risk—no extra charge for split shipments. When helpful, we consolidate boxes on a single pallet to protect edges and corners. Rubapew subsidizes part of the actual freight expense so you receive upgraded packing, careful handling, and transparent totals at checkout.

Taxes and duties

The amount shown at checkout—your product total + any flat shipping fee—is all you pay to Rubapew. For international orders to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Canada, and Australia, Rubapew ships DDP (Delivered Duty Paid): we cover import taxes, VAT/GST, and customs processing. The carrier should not collect money at delivery. If anyone requests payment at the door in the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, or Canada, do not pay—contact us and we will resolve it directly with the carrier.

Processing and dispatch

Most orders move into final checks and packing within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed before 2:00 PM Eastern Time (ET) typically begin processing the same business day; later orders start the next business day. Pre-order or made-to-order items ship after completion—your confirmation email will include the estimated ship-by date. If items in your cart have different lead times, we will either ship available items first or hold to ship together—your confirmation will state which approach applies for the United States, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.

Furniture shipping and assembly
To make heavy pieces easier to move and to prevent damage, many items ship partially disassembled. Every shipment includes a clear, picture-based guide, and most include a basic tool (e.g., an Allen key). Typical setup time is 20–30 minutes for two adults. Please confirm all parts are present before assembly and work on a soft surface to avoid scratches. Prefer professional help? We can recommend third-party assembly services in major cities across the United States, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Canada, and Australia (their fees are separate from standard shipping). If you need room-of-choice delivery, stair carries, packaging debris removal, or a precise appointment time in any of these countries, tell us before shipment so we can suggest available upgrades.

Tracking your order

When your order leaves our workshop and staging area, you’ll receive a shipping confirmation with a tracking number and a direct link. Tracking can take 24–72 hours to show movement—especially on international routes to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada while customs scans are pending. Freight tracking may display “label created” until the carrier assigns your shipment to a local terminal. If there’s no update after 72 hours, contact us and we’ll check with the carrier.

If something goes wrong

If your item arrives damaged, contact Rubapew within 72 hours of delivery and include your order number plus clear photos or a short video showing the outer box, inner packing, and the affected areas. When possible, note visible damage with the driver and keep all packaging until we confirm next steps. For minor cosmetic issues, we can often send a replacement part or touch-up kit promptly.
If your parcel appears lost—no tracking movement for more than 7 days or not delivered within 14 business days after shipping—reach out to us. Once the carrier confirms loss, we’ll send a replacement at no extra cost or issue a full refund for deliveries within the United States, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Australia, and Canada.

Order changes and cancellations

You may cancel an order that has not yet begun processing or shipped; please notify us as soon as possible, ideally within 24 hours of purchase. After an order is processed and handed to the carrier, cancellation isn’t available. After delivery, you may use our Return & Refund Policy. For international orders to the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, Canada, and Australia, cancellation isn’t available once the shipment has cleared customs. Need to change the address? Contact us before shipping; after shipping, carriers may charge a re-route fee and delivery may be delayed.

Questions or support

Address: 334 Auto Park Dr, Middletown, DE 19709

Phone: +1 (302) 242-2471

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST